Shipping Policy

orders are usually processed within 2-3 business days, monday through friday, excluding holidays.

orders are processed and shipped from arcadia, ca.

availability of products is not guaranteed. if you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

for all shipments within the U.S, shipping is done via USPS Priority.
customer will receive a shipment confirmation email with the shipping tracking number.
 

taxes and duties

residents of california will pay state tax on their purchase based on residing county.

international orders will be shipped via USPS Express Mail International.
expected arrival date for international orders is estimated 10-14 days from the order date.
buyer will receive a shipment confirmation email with the shipping tracking number.

for international orders, a customs duty will be charged to customer depending on the country in which you reside. hansel from basel is not responsible for duty payment.