orders are processed monday-friday, 10am-6pm PST, excluding holidays.
orders placed over the weekend will be processed the following monday.
orders are processed and shipped from arcadia, ca.
free shipping is applied to all U.S. domestic orders of $50+
availability of products is not guaranteed. if you have ordered an item that is not available or delayed, we will notify you via email.
customers will receive a shipping confirmation email with tracking number.
once your order is dispatched, it is out of our control. for questions or concerns about delivery please contact the carrier.
customer is responsible for providing an accurate shipping address during checkout.
hansel from basel is not responsible for any items lost during delivery or deemed undeliverable by carrier.
taxes and duties
residents of california will pay state tax on their purchase based on residing county.
most international orders will be shipped via USPS Express Mail International.
expected arrival date for international orders is estimated at 7-14 days from the order date.
buyer will receive a shipping confirmation email with tracking number.
for international orders, a customs duty may be charged to the customer depending on the country in which you reside.
hansel from basel is not responsible for duty payment.