Return Policy

we are glad to exchange any full price, unworn, unwashed merchandise within 10 days of receipt of your purchase.

all items returned for an exchange or refund must be unworn and have original tags or packaging.

all sales are final on sale merchandise, including promo code sales.

please email online@hanselfrombasel.com for a return authorization code before returning or exchanging items. we cannot issue refunds or exchanges without this code.

customer is responsible for any return shipping costs. hansel from basel is not responsible for return shipping costs or duty reimbursement in the case of international purchases. 
we recommend insuring any return packages, we cannot issue a refund on items damaged or lost during shipping.

please address returns to:

hansel from basel: returns
5441 cogswell rd. unit e
arcadia, ca 91006

we will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

we have the right to deny refunds if the merchandise returned does not meet our return policy requirements.